WARRANTY & RETURN POLICY

If you have any question on this policy, please contact our 

This warranty and return policy is applied to ANNKE products purchased from October 2019.

Warranty Policy

1. Warranty Period

ANNKE provides a 2-year limited warranty for customers who have purchased ANNKE products from ANNKE’s official online store. This warranty is applied to ANNKE products, including ANNKE security cameras & systems, DVRs & NVRs, refurbished product. But please kindly note that it is not applied to the free gifts  shipped from ANNKE.

The customers can get a 1-year extended warranty by registering your ANNKE product(s). Please register your product(s) to get the 1-year extended warranty within 30 days from the date of delivery.

Note: For purchases not made directly through ANNKE’s website official stores, ANNKE is not responsible for other third-party platforms or resellers’ warranties, please contact platforms or retailers for the warranties according to their warranty policy. For ANNKE’s detailed authorized platform resellers, please refer to the Part 2 ‘Return and Refund Policy’-Section 2 ‘Return Policy for Products from Any Third Party’ of this document.

Important Note: ANNKE only provides 2-year limited warranty for hard-disk drive, wires or other standalone accessories (the warranty cannot be extended).

You can return the hard-disk drive, wires and other standalone accessories to us for replacement or refund within 90 days. Beyond 90 days but within the 2-year limited warranty period, a full refund is not available. You can request a replacement or repair but you will need to pay any necessary fee, including but not limited to shipping costs, service fees, etc.

 2. Warranty Forfeiture

The ANNKE warranty is void in the following situations: 1) ANNKE’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in from an authorized online purchase; 2) Repair service, damage due to misuse, abuse, negligence or casualty, or natural disaster or any force majeure, such as lightning, flood, tornado, earthquake, hurricane, war, etc. are not covered by this warranty; 3) Products are purchased from unauthorized resellers, dealers, distributors or other non-official or unauthorized stores or platforms. 4) Trademarks have been removed or tampered with; 5) Damage is resulted from any accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the warranty period; 6) The warranty is void if you disassemble the products without the permission of ANNKE technicians; 7) Products are damaged due to the improper working environment or operation, such as improper working temperature, humility, improper physical or electrical stress or interference, substandard power outlets, static electricity, substandard power adapters, etc. 8) The warranty is for the original buyer only and is NOT transferable.

And the ANNKE warranty is also void in the following situations (not limited to):

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

If you upgrade the firmware & software that are not provided by ANNKE and lead to the product damage, the warranty is also void.

ANNKE is not liable for any loss of data incurred from the use of ANNKE products, and we are not liable for any returning personal item sent to us.

ANNKE is NOT responsible for any refund or any replacement if customers’ packages indicate delivered successfully. ANNKE is also not responsbile for any compensation if the packages are missing or stolen after delivered successfully.

3. Other Warranty Terms and Limitation of Damages

ANNKE is NOT responsible for any extra warranty or commitment from resellers, agents, distributors or any third parties.

ANNKE will NOT be responsible for any consequential, incidental, exemplary or any special damage, including damage for lost data or profiles. Arising from or relating to this limited warranty, ANNKE’s total cumulative liability will not exceed the amount actually paid for the product(s) by you.

Extended Warranty Details

The extended warranty covers the below security camera and NVR issues:

1.The product quality issues (confirmed by ANNKE Tech Support Team)
2.The lightning damages
3.The water leakage damage

Please submit photos and videos to our ANNKE tech support team if your PoE security cameras and PoE NVRs (not include HDDs) encounter the above issues. After our tech support team has confirmed the issues, we will send you a new or a refurbished security camera or NVR with the same or the equal value as your current security camera or NVR (not include HDDs).

ANNKE will be responsible for the shipping fees of the replaced security camera or NVR (not include HDDs) that will be shipped to you; and you, the receiver, will be responsible for all the shipping fees and other charges of the damaged security camera or NVR that will be sent back to ANNKE. All the replacement will be within in the extended warranty period, and we will provide the replacement only for once.

Return Policy

 1.Return Policy

If ANNKE products don’t meet your requirements, you can return the new products for a full refund within 30 days. You are responsible for the shipping costs.

All refurbished products are NOT refundable and are NOT returnable. If there is any product issue, please contact our tech support team for further solutions.

ANNKE is not responsible for any shipping fee if you want to return the products that are in good quality.

* ANNKE new products mean the products are brand-new and are shipped to you in good condition.

*ANNKE refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.

Customers cannot request a refund or exchange of any free gift shipped from ANNKE.

Return Products for Refund Within 30 Days

To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:

The products of refund must be packed in the original manufacturer packaging and shipped securely.

Return Defective Products Within the Warranty Period

If your ANNKE products become defective and if the products are within ANNKE’s limited warranty and within the warranty period, you may return the products to ANNKE for repair or replacement.

If the products are defective (not manmade) when you receive it, within 30 days, you can return the products to ANNKE to get a full refund or replacement. ANNKE will be responsible for the shipping fees.

Beyond the 30 days but within the 1-year warranty (for new products only), a full refund is not available.

For replacing or repairing defective products (not manmade) beyond 1 year but within 2-year warranty, you are responsible for the shipping fees back and forth.

If the products are manmade defective, refund or replacement is not available.

Shipping in Return Process

For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. ANNKE is NOT reliable for any loss or damage to the returned products during the shipping or transition.

If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.

If the returned products are tested and found to be non-defective or not covered by the ANNKE limited warranty by our technicians, you should be liable for arranging the shipment for the returned products from ANNKE to your location/address.

ANNKE is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:

．Returning products for any reason other than a proven defect on the products confirmed by our ANNKE technician

．Warranty claims on items taken outside the original country of purchase

．Buyer’s accidental returns

．Returning personal items

．Costs associated with unauthorized returns (any returns made outside of the approved warranty process)