payment-policy

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on our e-commerce website:

• Credit Cards: Visa, MasterCard, American Express, and Discover.
• Debit Cards: All major debit cards with Visa or MasterCard logos.
• Bank Transfers: Direct transfers from your bank account.

2. Payment Process

• Credit/Debit Card Payments: When you choose to pay by credit or debit card, you will be directed to a secure payment gateway to enter your card details. All transactions are encrypted and processed through a trusted third-party provider. Your card will be charged immediately upon the successful completion of your order.
• Bank Transfer Payments: For bank transfer payments, after placing your order, you will receive our bank details to complete the payment. Please include your order number as the payment reference. Your order will be processed once the payment has been confirmed in our account. 

3. Security

• We utilize industry-standard encryption and secure payment gateways to protect your personal and payment information. Our website is PCI DSS compliant, ensuring your card details are handled with the highest level of security.
• We do not store your credit or debit card details on our servers. All payment data is securely processed by our payment gateway provider.

4. Payment Verification

• For your protection, orders may be subject to payment verification. In some cases, we may require additional information to verify your identity and prevent fraud. Failure to provide this information may result in the cancellation of your order.

5. Currency

• All transactions are processed in NZ Dollar If you are paying with a credit or debit card issued by a bank outside of NZ additional bank fees and exchange rates may apply. Please check with your bank for more details.

6. Failed Payments

• If your payment is declined by your bank or card issuer, we will notify you by email. You may choose to retry the payment using another method or card. If the issue is not resolved within 5 business days, your order may be automatically canceled.

7. Refunds

• Refunds will be issued to the original payment method used for the purchase. For bank transfers, please allow up to 10 business days for the refund to appear in your account after the return has been processed.

8. Changes to the Payment Policy

• We reserve the right to update or modify this payment policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.